Draft for review.
This page is a working draft. Anything marked [TO CONFIRM] still needs your real details filled in, and the whole document should be checked by a lawyer before you rely on it.
We collect the minimum we need to get a parcel to you and to answer your messages. We do not sell your data to anyone.
What we collect
- To fulfil an order: your name, delivery address, phone number and email address.
- If you message us: your phone number and the contents of our conversation.
- Automatically: basic analytics about how the site is used, such as pages visited and approximate location. This is aggregated and not used to identify you personally.
- We never see your card or UPI details. Payments are handled entirely by our payment gateway; we only receive confirmation that a payment succeeded.
Why we collect it
- To pack and deliver your order.
- To contact you about that order — confirmation, tracking, or a problem.
- To answer questions you send us.
- To meet legal and tax obligations, including keeping invoice records.
Who we share it with
- Courier partners — your name, address and phone number, so they can deliver the parcel.
- Our payment gateway — to process payment securely.
- Government authorities — where we are legally required to.
- Nobody else. We do not sell, rent or trade your information, and we do not pass it to advertisers.
Marketing messages
If we send occasional updates about new harvests, it will only be to people who have asked for them. Every message will include a way to stop receiving them, and you can also just tell us to stop.
How long we keep it
- Order and invoice records are kept for [TO CONFIRM] years as required for tax purposes.
- WhatsApp conversations are kept as long as the account exists. You can ask us to delete your messages.
Cookies
This site uses cookies necessary for the shopping cart and checkout to function, and basic analytics cookies. You can block cookies in your browser, though the cart may then not work properly.
Your rights
- You can ask us what information we hold about you, ask us to correct it, or ask us to delete it — except where we are legally required to keep invoice records.
- Write to orchardsbox@gmail.com and we will respond within a reasonable time.
Changes to this policy
If this policy changes we will update this page and change the date below.
Last updated: [TO CONFIRM]